1. Introduction
Welcome to Doshi Paper Flower Mart. We operate the Doshi Paper Flower Mart e-commerce platform via our website at https://doshipaperflowermart.com and our mobile application Doshi Paper Flower Mart (referred to as "the App" with Google Play package name com.doshiapp).
We respect your privacy and are committed to protecting the personal data we collect from you or that you provide to us. This Privacy Policy describes how we collect, use, maintain, protect, and disclose that information when you utilize our services, browse our catalog of premium paper flowers, decoration items, event décor products, and related accessories.
2. Information We Collect
We collect several types of information from and about users of our App and Website, including:
- Name: To address you, label deliveries, and personalize account interactions.
- Email Address: Used for account creation, order updates, invoices, security alerts, and promotional communications (if opted-in).
- Mobile Number: Used to contact you regarding order fulfillment, delivery logistics, account verification, and dispatch updates.
- Shipping & Billing Address: Necessary to package, route, and physically deliver your orders of home decor and event products, as well as generate invoices.
- Profile Information: Username, profile picture (if uploaded), and general user settings.
- Order History: Record of items bought, prices paid, dates of transactions, and delivery status to manage customer support, returns, and track loyalty benefits.
- Payment Information: To purchase products, you must provide payment credentials. Please note that all payment information is securely processed by third-party payment gateway providers (such as Razorpay). We do not store, view, or retain your raw credit card digits, debit card numbers, net banking passwords, or UPI pins on our servers.
3. How We Use Your Information
We use the data we collect to deliver a premium and personalized e-commerce shopping experience. Specifically, we utilize your information to:
- Create, manage, and secure your personal user account.
- Process, package, ship, and deliver the items you buy, and send order notifications.
- Verify your identity and process secure transactions.
- Analyze app and website usage to diagnose technical bugs and improve our performance.
- Deliver customer service, answer inquiries, and manage return policies.
- Display recommendations, customized promotions, and product alerts based on your preferences.
5. Permissions Used
Our mobile app (com.doshiapp) requires the following system permissions to operate and deliver core features:
- Internet: Required to communicate with our servers to retrieve product listings, place orders, update checkout profiles, and login securely.
- Camera (Optional): Required if you choose to take a photo directly within the app for a profile picture or submit photographic evidence for customer support inquiries.
- Storage/Photos (Optional): Required to upload saved photos from your gallery for profile updates or support attachments.
- Notifications: Required to send you real-time alerts regarding order status changes, dispatch notices, shipping updates, and exclusive discount codes.
6. Third-Party Services
We integrate third-party APIs and SDKs to support core operations, including payment processing (e.g. Razorpay), analytics tracking (e.g. Google Analytics), and communication channels (e.g. WhatsApp support). These third-party services only collect, use, and disclose your information to the extent necessary to allow them to perform the tasks they provide to us.
8. Data Security
We employ industry-standard administrative, physical, and electronic security measures to safeguard your personal data. This includes Secure Sockets Layer (SSL/TLS) encryption during transmission of checkout and order data. While we strive to maintain the highest levels of security, no system is 100% secure, and we cannot guarantee absolute protection.
9. Data Retention
We retain your personal data only as long as your account remains active or as needed to provide our services. In addition, we may retain tax logs, transaction receipts, and order histories as required by government regulations, tax laws, or for fraud prevention.
10. User Rights
You have control over your data. Depending on your location and store policies, you have the right to:
- Access, update, or edit the profile data saved in your account dashboard.
- Opt-out of marketing emails or notifications.
- Request permanent deletion of your account and all associated personal data from our systems. You can initiate this request in our App under **Profile → Settings → Delete Account**, or by visiting the Account Deletion Page.
11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected information from a child under 13, we will immediately delete that information from our servers.
12. Changes to this Privacy Policy
We reserve the right to update this policy at any time. When we make updates, we will revise the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team at:
Doshi Paper Flower Mart Support
Email: support@codecera.com